What type of deposit is required to book my bus?
A 25% deposit is required at the time of the reservation to secure your transportation. The remaining balance will be due no later than four weeks prior to departure. If full payment is not received, your reservation will not be guaranteed.

What is the company policy regarding refunds?
BUS RESERVE® welcomes your business and understands there are situations when you may need to cancel or reschedule your trip. More than 30 days prior to the departure date, you will receive a full refund of your payment or deposit. 30-8 days, there will be a 25% cancellation fee. For cancellations 7 days or less, you will forfeit the full amount of the trip.

Are there any additional fees that are not included in my quote?
Your quote includes all fees except: any parking fees or any unexpected fees that may occur during the trip.

Am I required to pay for driver's gratuity?
A gratuity is a method of showing your appreciation and satisfaction for the outstanding service, however, it is up to the client’s discretion.

What are acceptable payment options?
BUS RESERVE® accepts Visa, Master Card, Discover, American Express and debit cards. We also accept personal checks, bank checks and money orders.