FAQ

A client is reserving a bus, not individual seats on a charter bus. Before confirming a reservation for a bus rental, tours, tickets or travel deals a client should determine how many passengers in their group and therefore the size of the motorcoach that would best meet their needs.

To ensure charter bus availability, it's best to book your motorcoach as early as possible. This will allow you to receive the largest selection of available motorcoaches. Our customer care specialists will work with you on any emergency bookings (such as same day bookings/travel) 1-888-DIAL-A-BUS

If you're unable to find the destination you need, please call our customer care specialists at 1-888-DIAL-A-BUS and we'll be happy to assist you in making the reservation for your trip.

After you complete you reservation with BUS RESERVE®, you will receive an email with your reservation/confirmation number and a complete itinerary of your trip based on the information you provided. Any changes in your itinerary must be completed with a customer care specialist at 1-888-DIAL-A-BUS 8:00 am to 6:00 pm eastern daylight time.

There is no alcohol and no smoking permitted on any BUS RESERVE® motorcoaches.

BUS RESERVE® and its vendors reserve the right to refuse charter bus transportation to any individuals under the influence of alcohol or drugs, and may be are likely to become disruptive during the trip. Additionally, if the driver feels threatened in any way, by a passenger, the operator has the right to stop the vehicle until the matter is resolved.

Most charter bus vendors do not permit food or drinks on the bus. Please ask your driver about the rules of their particular motorcoach company. All coolers must be kept either on an available empty seat or in the storage compartment under the tour bus. As a safety precaution, coolers can not be kept in the aisle.

Absolutely! We are committed to providing you with the highest level of service and satisfaction. Please fill out our online feedback form regrading the bus company, bus services, bus tours, bus transportation or travel deals. You may also email us at customerfeedback@busreserve.com.

Full payment is due upon confirmation of your charters bus services online booking. Reservations made through email or phone operators require 20% deposit at the time of the reservations for your transfer, travel, deal, bus tour or charter bus services. The rest of the payment due no later than two weeks prior to the trip. If full payment is not received, your reservation will not be guaranteed.

BUS RESERVE® welcomes your business and understands there are situations when you may need to cancel or reschedule your trip. More than 30 days prior to the departure date, you wil receive a full refund of your payment or deposit. 30-8 days, there will be a 25% cancellation fee. For cancellations 7 days or less, you will forfeit the full amount of the trip.

For on-line reservations for bus tours, airport transfers, travel deals, charter bus services or other transportation options, full payment is due at the time of booking. The reason we require full payment is because BUS RESERVE® immediately assigns a motorcoach for your reservation from the existing bus inventory. For all reservation made through 1-888-DIAL-A-BUS with a customer care specialist; a 20% deposit is due immediately to secure your reservation and the balance is due 2 weeks prior to departure date to confirm your reservation.

Your quote includes all fees except: any parking fees, driver lodging and gratuity; or any unexpected fees that may occur during the trip.

A customer care specialist at 1-888-DIAL-A-BUS is available from 8:00 am to 6:00 pm eastern daylight time to help you design a transportation, tour or travel package perfect for your large group's needs. We offer special travel and transportation packages to local destinations for
  School Bus Trips
  Corporate Travel Events
  Church Tours and Outings
  Athletic Team Events
  Religious Field Trips and Charter Bus Rentals
  Senior Citizen Bus Tours and Excursion

BUS RESERVE® does not require gratuities for their charter bus vendors or motorcoach drivers. A gratuity is a method of showing your appreciation and satisfaction for their outstanding transportation and/or bus tour services. If you enjoyed the bus service s/he provided a 10% or $1.00 per person gratuity is customary.

BUS RESERVE® accepts Visa, Master Card, Discover, American Express and debit cards through the on-line charter bus, travel, tour, and transportation service reservation system. In addition, we also accept personal checks and bank checks, but only when a reservation in made through a customer care specialist at 1-888-DIAL-A-BUS.

BUS RESERVE® offers deluxe, fully equipped 49 and 56 passenger Motorcoaches. Amenities include:
  radio cassette player
  PA system
  lavatory
  reclining full size seats
  VCR
...and many charter buses have CD/DVD players too.
Feel free to browse our gallery or charter buses to view many of the motorcoaches currently in our vendor fleet.
Please contact our customer care specialist at 1-888-DIAL-A-BUS for bus amenities you require for your trip.

There are buses available that provide ADA accessibility. Please contact a customer care specialist at 1-888-DIAL-A-BUS to request this specific vehicle.

Yes, we do. A customer care specialist will be able to assist you. 1-888-DIAL-A-BUS.

BUS RESERVE® will not be held responsible for any personal property. BUS RESERVE® will make all effort to recover any customer belongings left on the vehicle during the trip. Individuals are responsible for their personal belongings and should check to assure all personal belongings are with them when the trip has finished.

BUS RESERVE® has a network of charter bus vendors along your trip route. Our 24 hour dispatch center will respond to an emergency, such as a breakdown, by sending out another motorcoach to complete your trip.

Professional ethics dictate that our drivers arrive at least 15 prior to the departure time, as per the itinerary. BUS RESERVE® and its vendors are committed to providing you with the most reliable service: unfortunately, traffic, weather, and bad road conditions are out of the control of BUS RESERVE® and its vendors.

The cost of repairing damage to any vehicle resulting from acts of individuals in the charter party shall be charged to the charter party.

BUS RESERVE® has the highest standards for quality, service, and safety. We have an extensive process for vendor selection which includes but is not limited to years of operation, safety records, insurance, customer feedback, and our own personal knowledge of bus vendors while working in the bus industry for many years.

Our vendors are required to have a minimum of $5,000,000 insurance coverage. If requested, we can provide a certificate of additional insured after the reservation has been completed.

BUS RESERVE® strictly adheres to all US Department of Transportation safety regulations. http://www.dot.gov. If you require a reservation that includes driving long distance without stopping, an options of a second driver is available. Please contact a customer care specialist at 1-888-DIAL-A-BUS.

For an overnight trip, the customer is responsible to provide the driver's room. When contacting a hotel, inquire about large group discounts or a complimentary room for your driver.